WS1: Backoffice questions, recognition and handling of electronic documents and signatures. (AT)

This workshop aims at sharing intentions of Member States with regard to solutions they have or they plan to put in place to deal with eID, e-signatures and eDoc and which could be useful for others. It will also present the activities on eID and eDocs in the framework of the CIP Large Scale Pilots and explain what can be expected for future developments and solutions from STORK and SPOCS to improve the interoperability.

Peter Kustor (AT)
National solutions/ approaches
Lithuania: Inga Petraviciute
Spain: Patrocinio Nieto Moreno
What can we expect from
STORK: Frank Leyman (BE)
SPOCS: Jean-Jacques Leandri (F)

Documents from WS1

WS1a: Open source solution for PSC. (NL)

The final design of the PSC depends on many factors and choices. In this workshop an outline on the Dutch PSC and the choices that have been made are given. A brief history and overview of the basic building blocks in the Dutch PSC will be presented. Building blocks that will be used to give the service provider all relevant information and make communication and transaction between the service providers and governmental organizations possible. Because these building blocks are developed with open standards and in open source there are possibilities to share (development of) PSC building blocks with other member states. In this workshop we can touch the idea that such a type of an Open Source Point of Single Contact can be used by any country that wants to implement a PSC based on a decentralised approach where the transactions will be processed within the competent authorities but communicated through the Point of Single Contact, and that its components could be further developed by several participants in the future, where development also can be shared.

Documents from WS1a

WS2: The challenges of connecting up with competent authorities at a local level - reflections on experiences to date. (UK, DK)

2 Member states share their views on some of the bigger challenges in trying to connect up competent authorities from around their countries. An opportunity to share ways forward and experiences as to what might work and more painfully what hasn't!

Documents from WS2

WS3: PSC in Portugal – practical solution. (PT)

Documents from WS3

WS4: EU PSC Usability Study (NL)

The Services Directive states the legal requirements for the point of single contact. But how do we know the PSCs will be usable by and meet the requirements of the actual users? The only way to find out is to have actual users take a look at the PSC. The UK, Estonia and the Netherlands together have set up a study to test each others PSC prototypes. The aim of the study was to achieve general guidelines for designing and implementing a PSC. Curious about the results of the study? During this workshop we will present the final report and the results.

Documents from WS4

WS5: Options for a shared European brand for Points of Single Contact (UK)

A presentation and workshop with the consultants that have been developing brand options that can be used for an EU portal hub and individual member states' PSCs. The aim has been to develop a flexible concept that can be used in a variety of ways but conveying the values of simplicity, reliability and convenience for the user. As a result of comments and contributions at the workshop the branding consultants will make recommendations on an appropriate brand and develop guidance on its potential uses. Please come along and participate.

Documents from WS5